Good morning ,
We are a small business and it is the founders who respond directly to your messages. We want to offer you the best possible answer.
Our products are 100 % natural origin, and we have chosen to offer reduced margins to guarantee optimal quality. Unfortunately, this does not allow us to have a dedicated after-sales service team, and we are sorry if certain deadlines are longer than expected. It is possible that we are temporarily unavailable, especially in the event of illness.
Regarding the pump, we have set up an alternative method with filtration by coffee filter, thus avoiding cleaning the pump. In addition, for a year, we have been working on a new formula even more resistant to extreme temperatures.
Thank you for your understanding and support!
