We have opted for environmentally friendly delivery 💚, prioritizing the services of La Poste, Mondial Relay, and Colis Privé 🚚, for home or pick-up point delivery.

Yes, and that's important to us! 🌿 Our packages are designed to minimize their impact on the planet 🌍. They are made from FSC-certified cardboard 📦. The internal cushioning is made from corn starch 🌽, wool, or recycled fabrics ♻️.

Shipping costs depend on the chosen option and the amount of your order 🛍️ :

For France🇫🇷 :

- delivery to a pick-up point: €6.89 or free for orders over €50

- home delivery (2 to 4 working days): €7.99 or free for orders over €60

For Belgium🇧🇪, Luxembourg🇱🇺 and Spain🇪🇸 :

- delivery to a pick-up point: €6.99 or free for orders over €60

- home delivery (2 to 8 working days): €8.99 or free for orders over €70

For Switzerland🇨🇭:

- home delivery: €11.99 or free for orders over €100

We do everything we can to ensure you receive your products as quickly as possible! 🚀

Standard delivery: between 2 and 4 business days for metropolitan France or between 2 and 8 business days for other countries.

Delivery times ⏳ may vary depending on our stock availability and your location, but we keep you informed every step of the way. 📦

Don't panic, we're here to help you! 😇

If your order seems lost, here's what to do:

1. Go to your account, in the "my orders" section, to track your products.

2. Contact us quickly via email at coucou@lilikiwi.fr so we can investigate.

We'll find a solution together, we promise. 💌

Oh no, that can happen!

Unfortunately, if you didn't pick up your package from the pick-up point within the given timeframe, it will be returned to us.

But don't worry 😎, you can choose between reshipping or a refund. Please note, however, that a handling fee of €4.90 will be charged to cover the return and processing.

Send us a quick message if needed. 😊

In reality, it's highly likely that you can! 😉

It's simple: first, pay for your order, then you'll be able to choose your pick-up point.

If, however, that doesn't work, feel free to send us a message 😊

At LiLiKiWi, every package is prepared with love and care by our logistics partner Bigblue (in Île-de-France). 💕
We make sure your products are carefully packaged to arrive in perfect condition at your home.
And because we are also environmentally conscious, we make sure to use planet-friendly materials. 🌿
In short, your orders are in good hands!

If your package has not been opened, you may return it to us. We will process your refund within two weeks of receiving your package.

Please note that return shipping costs will be at your expense. Please send the package to the following address:

Laboratoire Licornette
6 rue Victor Hugo
60270 Gouvieux
France. coucou@lilikiwi.fr

To ensure the integrity of the products, please include:

1. A copy of your ID.
2. A letter attesting that the products have not been opened or altered.

Thank you for your understanding. We remain available for any further questions.